Bangladesh Railway authorities and the Railways Ministry have urged passengers to purchase tickets only through the official app (Rail Service) or directly from railway counters to avoid potential fraud and harassment during Eid journeys.

For the Eid journey, which spans from March 24 to March 30, a maximum of four tickets can be purchased at a time using a single ID, with the names of travel companions also included, said a press release of the Railways Ministry.

Similarly, for the return journey, which runs from April 3 to April 3, the same rule applies.

Passengers who purchase tickets from unauthorised sources will be at risk of being defrauded, said the release.

In line with Bangladesh Railway's rules, the person whose ID is used for purchasing tickets must travel with the corresponding mobile phone and a valid ID card containing a photo of the ID holder.

Only the ID holder and their listed companions may travel using the tickets.

“Any attempt to travel using a ticket purchased under someone else’s name will result in legal action according to Bangladesh Railway's regulations, it added.

Passengers who face fraudulent activities or black-market operators selling tickets under false IDs were urged to report the incident to law enforcement or inform Bangladesh Railway officials.

They can also seek assistance from the Railway Police (RNP) and Government Railway Police (GRP) or lodge a complaint via Bangladesh Railway’s hotline at 131.

The identity of complainants will be kept confidential, the release added.