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FT online

Published:
2019-03-14 11:26:11 BdST

System upgradation: Dutch-Bangla banking services to remain suspended for four days


Dutch-Bangla Bank is pausing its operations for four days as it is upgrading systems.

About 25 million customers of the private bank will not be able to make any transaction through its branches or ATM booths from 12:01am Friday to 6:00am next Tuesday,

The use of Dutch-Bangla credit and debit cards, agent banking, and mobile financial service Rocket will also remain suspended.

The bank in a statement on Wednesday and SMS sent to its customers apologised for the inconvenience.

Terming it a “temporary issue for better service in future”, Dutch-Bangla Managing Director Abul Kashem Md Shirin regretted any trouble the suspension of operation is going to create.

The bank is going to add a new Tk 2 billion data centre with improved technology to its system in this period of suspension to ensure fail-safe services, according to Kashem.

It took permission from the Bangladesh Bank before announcing the suspension decision, he added.

The private bank told the central bank that it had notified its customers about the suspension a few days ago, according to Bangladesh Bank spokesman Serajul Islam.

“The customers must have been prepared for this. But it’ll be a big problem for them that they will not be able to withdraw money from the ATM booths,” he added.

Having started operations in Bangladesh in 1995, Dutch-Bangla serves about 25 million customers now through its 184 branches, around 5,000 ATM booths and 800 fast-track service centres, according to its officials.

 

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