BB urges banks to keep sufficient money in ATMs during Eid

To ensure smooth services for people, the Bangladesh Bank (BB) on Tuesday instructed all banks in the country to keep adequate amount of cash in their automated teller machines (ATMs) during the upcoming Eid-ul-Azha.

At the same time, banks have been asked to ensure uninterrupted transactions through point of sale (POS) terminals, e-payment gateways, and mobile financial services, according to a central bank circular.

According to the circular, "Banks need to ensure round-the-clock ATM service. If any technical problem occurs at ATM booths, it should be resolved as soon as possible and adequate cash supply should be ensured. Banks have been instructed to take special measures to ensure that customers are not deceived or harmed in any way during transactions. The regulator also reminded banks to ensure security at ATM booths.”

Banks have also been directed to implement measures that would ensure round-the-clock point of sale (POS) services and raise awareness among merchants and customers against fraud.

Besides, instructions have been given to maintain “card not present” for card-based transactions in the field of e-payment gateways and “two-factor authentication” for transactions through accounts.

All banks and their affiliated partners offering mobile financial services (MFS) such as bkash, Rocket, and Nagad have been instructed to guarantee smooth transactions.

In this regard, customers should receive transaction information via SMS alert service for the amount transacted.